NeuraPro Privacy Policy

At NeuraPro, we understand that your data—your business intelligence, your client information, and your proprietary workflows—is your most valuable asset. As experts in designing custom autonomous AI systems, we operate with the highest commitment to data security, governance, and transparency. This policy details how NeuraPro collects, uses, and protects your information when you engage our services.

We are committed to complying with Canada’s federal privacy legislation (PIPEDA) and evolving provincial standards like the Protecting Privacy and Consumer Data Act (PPCDA), as well as global standards such as GDPR. 1. Information We Collect The information we collect depends on your engagement with us:

A. Information Provided by Potential Clients (Contact & Assessment): When you book a discovery call or take our AI Readiness Assessment, we collect your contact information, such as name, company name, business contact details, and your operational needs.

B. Business Data (Client-Side AI Projects): When NeuraPro is retained to build an AI system, we process data that is integral to your business operations. This may include:

Workflow Data: Operational logs, process flowcharts, and business logic. Transactional Data: Lead inquiries, client schedules, and CRM interactions. Client Records: Names, contact info, documents (T1s, pay stubs), and sensitive client communications. Operational Data: Internal metrics and key performance indicators (KPI). C. Technical Data: We automatically collect information when you use our website, including IP addresses, browser types, and usage statistics, to improve our services and ensure our agents function correctly within your environment.

2. How We Use Your Information We use the information we collect for the following purposes:

Service Delivery: To design, deploy, and manage custom AI agents that fulfill the specific business requirements outlined in your contract. Optimization: To continuously refine our AI models and performance to ensure your systems are running at peak efficiency. Risk Mitigation: To conduct data audits and compliance checks, ensuring your AI deployment aligns with Canadian and international governance frameworks. Marketing & Improvement: To improve our website and service offerings. 3. Roles and Responsibilities: Controller vs. Processor As a technology provider, NeuraPro acts primarily as a Data Processor for your business data. This means we process the data on your behalf and according to your instructions and established compliance protocols. The Ultimate Data Controller remains you. You, the client, retain full ownership and responsibility for the data you provide to NeuraPro and the ultimate decision to use and deploy it.

4. Security of Your Information We understand that AI systems handle sensitive business operations. NeuraPro maintains industry-leading security protocols to protect your information:

Encryption: All data transferred between you and our systems is encrypted using industry-standard protocols. Data Isolation: We utilize secure environments to ensure your data remains isolated from other clients’ information. Access Control: Access to your client data is strictly limited to the specific team members directly assigned to your project and is subject to strict access protocols. 5. Data Retention and Deletion We retain your business data only for as long as required to deliver the contracted services and meet our regulatory obligations. Upon the termination of our service agreement, we securely delete your data, provided there is no legal or regulatory requirement for us to retain it.

6. Your Privacy Rights (Canadian & Global Standards) Under the laws of Canada (PIPEDA and PPCDA) and global standards, you have the following rights regarding your information:

The Right to Access: You can request access to the personal information we hold about your business operations. The Right to Rectification: You can request that we correct any inaccurate or incomplete data. The Right to Withdraw Consent: You have the right to withdraw your consent regarding the use of your data for non-essential purposes (e.g., marketing).

7. Third-Party Integrations Our AI agents are designed to integrate with your existing ecosystem (CRM, accounting software, communication tools). While we use these platforms to make your AI work seamlessly, we rely on those platforms' own privacy policies. We ensure that the data exchange between NeuraPro’s AI and these third parties is encrypted and compliant with our service agreements.

8. Changes to This Policy We regularly review our privacy policy to align with new laws and technologies. Any material changes will be posted on our website, and where legally required, you will be notified via email or through the AI platform interface.

Contact Information For any questions or concerns regarding this Privacy Policy, or to exercise your privacy rights, please contact us at info@neurapro.ca.